Policy

REFUND POLICY – GEM MINT APPAREL

At Gem Mint Apparel, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect sizing selection, or shipping delays once an order has been dispatched.

Please review your order carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement, repair, or refund.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.